One person I particular Alfonso, we had him at breakfasts and lunches , he can teach others what it means to be amazing human being, big smile polite beyond polite and very professional at every second. The only suggestion was to change in the public bathroom.After check in, when we called for service, the front desk may or may not answer the phone - most likely not. Start your day at Las Gaviotas restaurant,enjoying our varied menu with fresh seasonal fruits, freshly . Carretera Costera Norte Km 4.8, Cozumel, Mexico, 5Ta Av. The accommodation is located 5 km from the centre of Cozumel and a couple of minutes' drive from the local history Museum of Cozumel. From 6 April 2020, your chosen cancellation policy will apply, regardless of Coronavirus. The outside patio wrapped around so we saw the water from the front and the jungle around the back. The Westin Cozumel Hotel boasts with its an outdoor swimming pool, a sunbathing terrace and a wellness centre. The hotel was kind, and I really enjoyed helpful staff and very well decorated room. The building itself is not that bad, even though there are some issues (sewer smell in the bathroom after taking a shower) so thats where the 2 stars come from. Similar to all the northern properties, snorkeling is very enjoyable right along the coast line. Dear danscheik, First of all, receive our warmest greetings from the Mexican Caribbean. Hours: Mon-Sun: 09:00 AM - 06:00 PM Appointment is required. Checkin:4p.m. | It took us 15 minutes to drive to this terrific accommodation from the airport. It was extremely loud and played American club dance music. Common areas are really good (with the exception of the Members Lounge that is definitely below standards and expectations), including the roof terrace with an infinity pool and a bar.A few negative remarks though:- their beach restaurant is not much and the food is just OK- their breakfast room service does not seem to work very well and most of all starts quite late (namely 6:30 am but they did not show up until 7 am when we had to call them and cancel our order) especially if you need to go for morning dives- their Member Lounge is horrendous: very few tables (5 or 6) and seats, food is at best limited in choice when available at all, drinks are almost non-existing, coffee is non drinkable seriously worst Member Lounge of ANY hotel I have ever been a guest of.On the positive side, besides the initial remarks about the hotel itself, they have a great beach, a large pool, abundant beach chairs, lots of outdoor space. "Vintage old Villa surrounded by big hotels". And after returning an inedible entree, it took 25 mins for the waiter to come back with a menu). Marriott Vacation Club International and the programs and products provided under the Marriott Vacation Club, Sheraton Vacation Club, and Westin Vacation Club brands are not owned, developed, or sold by Marriott International, Inc. Marriott Vacation Club International uses the Marriott marks under license from Marriott International, Inc. and its affiliates. View Hotel . Ill be back here more that once again .. big thank you. *Location- north end of the island. For three meals and I think a snack. This Cozumel hotel is close to the beach. For three meals and I think a snack. The Westin is the newest hotel property on the island and in typical Westin fashion, it is modern, clean, and fresh. I truly appreciate your sincere and constructive comments and I do apologies for the bad feeling your visit left you, believe me it was not the team intention. Show Prices. This resort is a great place to bask in the sun with a beachfront location, scuba diving, and snorkeling. Service fee $12 per room / night. Can they explain exactly what additional expense this non-resort hotel needs to recoup from a 12 year old child staying with their parents in a room with 2 beds?Until someone goes in there and makes big changes, it is not worth the money or the SPG points to stay there. Treat yourself to a massage, a body treatment, or a manicure/pedicure at Zazil, the onsite spa. Dinner, Casa Mission offers their visitors an atmosphere that transport us through history to a magnificent Mexican food and seafood Restaurant. Were checking available properties nearby. A front entrance of glass windows allow you to see the ocean view as you enter the hotel for the first time. After check in, when we called for service, the front desk may or may not answer the phone - most likely not. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply). We stayed at The Westin Hotel in Cozumel. Contemporary hotel with especially nice staff, I loved phenomenal location. All fields must be valid. Sea & Stones Restaurant pairs breathtaking ocean views with innovative surf and turf grilled delights, Certified Prime Angus Beef cuts, and premium wood-fired pizzas. contemporary seafood and fresh fish. A/C works just fine. Business travellers will have access to a business centre provided on site. We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff. Dining This resort is home to 3 onsite restaurants, perfect for a quick bite to eat. All Rights Reserved. An elegant and charming atmosphere, Cuzamil offers you its innovative menu with international dishes of signature cuisine. They sent it late and incomplete. Coral is a living animal- please be careful so it continues to grow. We can also host meetings and special events in Cozumel, such as destination weddings. Being next to the beautiful beach. Which again is unheard of from many all inclusive resort restaurants. Great works of art on the wall as well as peace and quiet. Cookie Settings | If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. $5 cab ride into town. Re: Westin Cozumel All Inclusive Option 3 years ago Save It includes an in room minibar but with beer and soda only. This upscale The Westin Cozumel Hotel lies 4.8 km from the local history Museum of Cozumel. The view was absolutely amazing! The upscale property is based 4.8 km from Chankanaab Adventure Beach Park and approximately a 15-minute walk from Cozumel Country Club and Golf Course. Which languages are spoken by the staff at The Westin Cozumel? Hotel Casa Turquesa. While youre there, take a stroll through musical history with our collection of rock n roll memorabilia. Which popular attractions are close to The Westin Cozumel? Nearby attractions include San Juan Reef (0.4 km). And of course you can always swim and snorkel right off the beach. Dear Mr. CedricNYCWe would like to thank you for choosing us as your holiday destination during your visit toCozumel.Our guests play a key role in helping us to improve our services and we truly appreciate the feedback.We have carefully noted each point you raised and would like to apologize for the experience which left you with dissatisfaction about a our SPG Lounge, be assured that we will work on improving our service. Hotel was very clean, free Wi Fi. It makes for the perfect place to sit an enjoy a Caribbean sunset. 0.3 miles from The Westin Cozumel Free parking Pool All Inclusive Melia Cozumel View Hotel 4,571 reviews 0.5 miles from The Westin Cozumel Free parking Pool Special offer Visit hotel website Breakfast included 2022 Hotel B Unique View Hotel 110 reviews 1.1 miles from The Westin Cozumel Free Wifi Free parking Visit hotel website 2022 Hotel B Cozumel Make Your Dining Reservations Early Skip to main content. First Name is required. Carretera Costera Norte Km 4.8, Cozumel, Mx, Cozumel, Mexico, Carretera A Chacanaab Km 3.5, Cozumel, Mexico, 301 Sta. If you dont book a flexible rate, you may not be entitled to a refund. Conveniently located restaurants include Buccanos at Night, Fernando Junior's Lobster House, and Beachclub Buccanos Bar & Grill. You will be subject to the third partys terms and conditions and privacy policy. Relax with refreshing drinks in the sky bar that boasts a spacious terrace and a lounge. Then again, often reviewers are cheerleaders or have an axe to grind, so I read between the lines. Go to the Presidente, its much nicer. Wheelchair-accessible parking and van parking available Food and drink Buffet breakfast available for a fee daily: USD 20 per person 2 restaurants 2 bars/lounges and 1 poolside bar 24-hour room service Restaurants on site Cuzamil Las Gaviotas Snack El Cielo Things to do 24-hour fitness center Full-service spa Outdoor pool Playground Sauna Booked table at cuzamil, it's their onsite restaurant. But in any case, its really the managers fault to run the hotel in such a bad way. Early check in and friendly service. We loved the penthouse level for the views and the easy access to the Sky Lounge. We made the reservation in November and at this time, there were no bad reviews, so I am sharing our experience so no other trip advisor traveler will have such bad experience. Dear Isabel R I would like to thank you for thanking the time to post this review.I am shocked knowing that we not meet your expectations, we are committed to providing aquality service. You are leaving a Vistana Signature Experiences, Inc. (Vistana) site and going to a third-party website. When you are diving with Salty Endeavors all we ask you to do is show up on schedule. There is a mini fridge and a safe in the room. More modern in appearance. Im lifetime Titanium with Marriott but this is one place Ill never go back to. Within walking distance of Restaurante Gaviotas, where you can have lunch. Wow I've never seen anyone leave a room so immaculate! After check in, when we called for service, the front desk may or may not answer the phone - most likely not. Location was within 15 min walking distance to playa san juan. This is the version of our website addressed to speakers of English in the United States. The other restaurant is called Cuazmil. I had to clap for him at the end. Enjoy couple's massages, therapy baths, facials, body wraps and more. I don't mind music in the background at a restaurant, but this was very loud American music you had to talk over. The rate for the time period I am going was 145.00 per night. And what an incredible view it is! The Grand Park Royal Cozumel is a great spot for adventure seekers, with a range of diving, snorkeling and swimming activities on offer. Westin Cozumel lies next to San Juan Reef. They have a ceiling fan that gives a nice breeze as well. I was doing some special requests, using points, trying to use the elite lounge etc and they were completely confused by my requests. Thoroughly enjoyed this place, it was spotless and had great staff and rooms. Individually-wrapped food options available for breakfast, lunch, dinner, and through room service This information is provided by our partners. Some dishes are just bad (fish tacos that are literally fish and tortilla, veggie burger that tastes funky), but some really feel like they should not be eaten (like the glowing light blue fish eggs served with the tequila grouper, or worst, the scallops that are a deep yellow color). If your plans change, you can cancel free of charge until free cancellation expires. People were best and ready to render an incredible service. The buffet was less than desirable. You may want to try our handcrafted beverages, Hard Rock Cozumel( not included in our All Inclusive Package), Unlock your stay with the Marriott Bonvoy App, San Miguel de Cozumel, Quintana Roo, Mexico, 77613. Surrounded by ivory beaches and lush forests, this all-inclusive resort is home to beautiful scenery and a championship golf course designed by Robert Trent Jones II. Offering a private beach area and water sports facilities, The Westin Cozumel is located in Cozumel in the Cozumel Region, 8.7 mi from Dolphin Discovery Cozumel. CONS: *DJ on Saturday- just too loud *Music at Gaviotas restaurant was too loud, instead of being in the background you had to talk over the music. Probably the best we have had in Mexico- kudos to the chefs! Choose from a variety of fresh deli items, produce, meats and everyday staples, as well as a selection of wine, adult beverages and more. See all. The restaurant was good here, I had tasty dishes. This luxury hotel is 5 km away from the centre of Cozumel. The Westin Cozumel. In addition this is paired with the worst service you can get (30 mins wait to order, then main dishes served as we are still eating appetizers. If you don't feel like dining out, the room service was ready to please. It is a shame that in such an amazing destination a renowned hotel chain as Westin builds a fantastic hotel and then leaves its operation to a tiny bunch of nice but untrained people. Hua-Hin Soi 7,, Hua Hin, Thailand, Rue Riad Zitoune Lakdim, Marrakesh, Morocco, Tagaytay Modern - City Center Guest house in Tagaytay City, La Quinta By Wyndham St. George Hotel in St. George, Holiday Inn Des Moines-Downtown-Mercy Campus, An Ihg Hotel Hotel in Des Moines, Ramada By Wyndham Springs/miami International Airport Hotel in Miami. Some examples to prove this: we left our rooms early in the morning to dive and when we return at 2 or 3 pm our rooms were not cleaned. - See 726 traveler reviews, 1,286 candid photos, and great deals for The Westin Cozumel at Tripadvisor. Shade is limited and the sun is strong. Great locations and deals for every budget. And trips to the spa were pure luxury. We use cookies to ensure that we give you the best experience on our website. Room service is speedy as well and excellent quality. Tout proche de monuments populaires comme Scorpion . During times of uncertainty, we recommend booking an option with free cancellation. What are some restaurants close to The Westin Cozumel? - See 728 traveler reviews, 1,292 candid photos, and great deals for The Westin Cozumel at Tripadvisor. If you order bottled water at the restaurants they will charge you. If you didnt upgrade for your own private balcony whirlpool or plunge pool, no worries you can still head to the roof top pool for Cozumels best-view pool area. Had an early issue with housekeeping but that seems to have been resolved. OYO Hotel Bello Caribe . The Westin Cozumel Carretera Costera Norte Km. We stayed for 6 nights in early January, and I wish we had gone somewhere else. But I am not surprised you called and the phone kept ringing. The food was quite good. The Westin Cozumel: Beautiful views, great snorkeling and a wonderful location! When we arrived, we got our room at 5pm, 2 hours past checking time. The Westin Cozumel features free WiFi throughout the property. W I thank you for giving us the change to know your opinion and your experience that give us the opportunity to improve our procedures and advised our guest the resort is not able to hold reservations with early check in or late check out due to the hight occupancy. Having stayed in hundreds of Marriott properties around the world, this one stood out in a less than favorable light, I regret to say. Pool was clean. It's our place to stay when in Cozumel! *Beach area: There is a beautiful, small beach entry. What food & drink options are available at The Westin Cozumel? They have plenty of lounge chairs on the beach, but not enough umbrellas. *More umbrellas are needed in the pool/beach areas. 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